Change of Mind: 30 Day Refund or Exchange
We are big on happy customers. If you change your mind, then no worries! Just return the unused and unopened item within 30 days of receiving, together with your tax invoice, and we will refund or exchange the item/s for you (your choice!). Postage costs will be at the returner’s expense. Please contact us (email or phone) prior to any returns so we can look out for your items, and have any exchange items ready to send. The process of return or exchange for Change of Mind needs to be completed within 30 days of receiving the product.
Not What You Ordered or Damaged in Transit?
We have several checks in place to make sure you get the items that you are after and they reach you in good order. If for some reason you didn’t receive the item you ordered, it’s damaged or simply not what you expected then please let us know within 30 days of receiving so we can organise an exchange or refund, whichever you prefer! For items damaged in transit a picture of the packaging will be required.
As per Change of Mind, the goods will need to be returned in original condition. If the mistake was made at our end, we will happily pay the return postage. Please contact us so that we can organize a postage label for return post.
Warranty/ Faulty: Refund or Exchange
If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible.
Each product is covered by the respective manufacturers warranty policy and some products may have individual components that are covered by separate warranties and time frames. We do not offer any additional product warranties outside the manufacturer’s warranty.
Please discuss any warranty concerns with us before sending the items back to avoid any confusion and unnecessary costs. We will generally require you to send photos of the product with your purchase details for an initial assessment and we will go from there.
Postage costs will be at the returner’s expense and refunded if the product is proven to be covered by warranty.
If the product is required to be sent back to our suppliers for assessment, we will cover this cost.
We will always try to resolve any warranty concerns as quickly as possible, where any delay is incurred we will communicate this to you.
For further information, please refer to https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
When sending items back for exchange, refund, repair or warranty assessment please post to our main office at the following address:
444 Station Street
Box Hill VIC 3128