Shipping & Handling
Shipping rates refer to standard size parcels for delivery within Australia. Parcels that are over-sized or very heavy may have additional charges applied. If extra charges are to be applied, you, the customer, will be contacted by phone or email to confirm the amount of any additional charges before processing.
Our online orders are shipped from our dispatch warehouse in Box Hill VIC. We aim to dispatch all orders within 1-2 business days of receiving the order provided products are in stock and payment has been cleared. Business days are Monday-Friday 9am-5pm AEST.
If we cannot process your order within 2 business days we will be in contact by either email or phone to explain why and give you an eta. If the eta does not work for you, we can process a refund, exchange or store credit for your order, whichever you decide.
Our orders are shipped via Australia Post eParcel, Fastway Couriers, Couriers Please or TNT Couriers depending on the shipping address, weight and size of your parcel. All orders have tracking details which are emailed on dispatch with links to the carrier’s website. Once an order has been placed please understand we cannot change the shipping address for security reasons.
Once you have placed your order, we will send you a tracking number and an estimated delivery date via Shippit. Once the package has left us it is your responsibility to keep an eye on when it should be arriving and to contact us within 7 days after the expected delivery date if it has not arrived.
Free Freight :)
Free freight applies to online orders over $99 which are of standard size/weight being delivery within Australia. The free freight option can only be used once per order. In the event that some items are out of stock at the time of your order we will hold your order until it is complete before shipping. If you would like your order broken up and sent out as items become available, please let us know and we can work out a flat shipping rate to apply for multiple deliveries.
Exceptions for free freight:
When can I expect my order?
Once your order has been dispatched you will receive a tracking number from the provider that we have shipped with. In most cases we will ship with Australia Post, their delivery time frames are listed below. Please note that this is a guide only as provided by Australia Post. Fastway and TNT may vary.
Destination Approx Delivery Time
Please contact us for a quote for express freight. Depending on your location and the size/weight of your order we will find the most competitively priced express post option for you.
We take pride in packing our online orders to minimize any damage and ensure a clear address label is attached. Unfortunately, without transit insurance we cannot accept responsibility for how parcels are handled once they leave our stores, or if they go missing.
Transit insurance can be added to your order to protect you against lost parcels or those damaged in transit. The amount will vary depending on the level of cover you require but typically transit insurance is an additional $5 per order. Please feel free to email us for a quote.
If an incorrect address has been provided, and as a result the parcel is required to be dispatched again, this is not covered under transit insurance and postage charges will apply.
We currently do ship internationally however a shipping quote will need to be supplied at the time of your order.
Not what you ordered?
We have checks in place to ensure you are sent the correct items. However, if by chance a mix up has occurred, please contact us via email or by phone, and we can organize to get the correct items to you. We will request you to send back the incorrectly shipped items, so if you hang on to the original shipping packaging, it will make it quicker and easier. Postage will be on us!