Warranty/ Faulty: Refund or Exchange

If you are having trouble with any of your purchases, and suspect it could be a warranty issue, then please email or phone us to go through your item's history of use and background. We are very reasonable when it comes to faults, and will try and resolve any concerns you have as quickly and painlessly as possible. Postage costs will be at the returner’s expense. We will generally require you to send the product back to us with a copy of your purchase receipt to assess for warranty, but please discuss this with us before sending the items to avoid any confusion.

Posting items for assessment

When sending items back for exchange or repair, please post to our main office at the following address:

Metro Hobbies
444 Station Street
Box Hill VIC 3128