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Returns, Warranties & Repairs
We are big on happy customers and we understand no one likes a faulty product, so we want to ensure any warranty assessments are resolved quickly.
We have put together a guide for the quickest processing of your warranty.
All products are covered by a Consumer Guarantee and against manufacturing defects and workmanship for a set period determined by the individual manufacturer. This cover applies only when products are used in line with manufacturer's guidelines for the purposes they were intended (i.e. the defect was not your fault).
Details on the manufacturer’s warranty period for your product can be found either in the manual/instructions.
If you are having issues with an item you have purchased and believe it to eligible for warranty repair/replacement or refund, please head over to Contact Us and send us a message, we will require:
Many manufacturers have local dedicated support centres who are equipped to be able to handle faulty products and technical advice in a more timely manner. In certain circumstances, or depending on where you live, we may forward your product to a support centre or ask you to forward your product directly to the support centre for their assessment.
Postage required to get the item back for assessment is at your expense, we will cover the return postage to get the repaired or replaced item back to you. If a refund is provided instead of a repair/replacement we can reimburse you for the incurred postage costs if you are able to provide a copy of the receipt.
From here, their service technician will assess the product and will determine if the item is covered by warranty and if so, advise on a repair, replacement (or part replacement) or refund.
Please note that Metro Hobbies will not issue a refund or exchange under the following circumstances:
Remember we are here to help, so if you have any questions about your purchase please feel free to ask.
For more information in relation to consumer rights and guarantees, please refer the Australian Competition & Consumer Commission (ACCC) website:
https://www.accc.gov.au/consumers/consumer-rights-guarantees/warranties
We are happy to service, repair or upgrade any hobby product we sell.
These services are performed our Service Technicians and are required to be booked in to ensure you are getting the best person working on your product. We do not perform on-the-spot service, installations, repairs or upgrades.
Our Pricing;
Here are a few of our other service prices;
Our turnaround times vary depending on demand and in some cases, we may be required to send your product back to the manufacture for assessment. For more information about warranty assessment click here
If you would like to request a repair, head over the Metro hobbies Contact Us and comment "I would like to request a repair" and our service team will get back to you